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TRUGIFT

Our Privacy Policy

Last Updated: May 30, 2026

Welcome to Trugift. At Trugift ("we," "our," or "us"), we operate the storefront accessible via https://trugift-storefront.vercel.app (the "Platform"). We respect your privacy and are committed to protecting the personal data of our customers, visitors, and independent vendors.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Platform, purchase curated items, or register as a vendor.

1. INFORMATION WE COLLECT

We collect information directly from you when you interact with our platform, split into two primary categories:

A. For Customers & Visitors

  • Identity & Contact Data: Name, email address, phone number, billing address, and delivery/shipping addresses (including addresses of gift recipients).
  • Personalization Data: Custom text, custom engravings, handwritten note requests, and specific configurations provided to personalize gift hampers.
  • Financial Data: Payment transaction details. Note: We do not store raw credit/debit card numbers or net banking credentials. All payments are processed through PCI-DSS compliant secure payment aggregators.
  • Technical & Usage Data: IP address, browser type, device information, operating system, and data on how you browse and interact with our Platform.

B. For Third-Party Vendors

  • Business Registration Details: Legal business name, entity type (Proprietorship, LLP, or Company), and Certificate of Incorporation/Partnership Deed.
  • Identity & Tax Verification: Permanent Account Number (PAN), Goods and Services Tax Identification Number (GSTIN), Aadhaar, or Udyam (MSME) certificates.
  • Financial & Payout Data: Bank account details, IFSC code, account holder name, and cancelled cheques to facilitate order payouts and settlements.

2. HOW WE USE YOUR INFORMATION

We process personal data under lawful grounds for the following specific business purposes:

  • Order & Gift Fulfillment: Processing transactions, orchestrating "Split-Order" logic among multiple independent artisans, and managing logistics.
  • Account & Vendor Management: Managing your user account, onboarding and verifying third-party vendors through mandated KYC checks, and providing interactive dashboards.
  • Personalization Services: Sharing custom engraving or gifting instructions with the specific artisans creating your keepsakes.
  • Customer Support: Responding to inquiries, tracking shipments, and resolving delivery issues.
  • Platform Optimization: Improving our UI/UX design, refining vendor catalogs, and monitoring system security.
  • Marketing Communications: Sending curated catalogs, festive updates, and newsletters (only if you have explicitly opted in; you can opt-out at any time).

3. SHARING AND THIRD-PARTY DISCLOSURES

In a multi-vendor ecosystem, data must sometimes be shared to fulfill services. We share data only under the following strict conditions:

  • Between Customers and Vendors: When you purchase an artisan item, the independent vendor receives your name, shipping address, phone number, and personalization requests strictly to prepare, pack, and arrange logistics for the item. Vendors are contractually barred from using this data for independent marketing.
  • With Third-Party Service Providers: We share necessary details with trusted logistics/delivery partners (e.g., to handle high-speed deliveries) and payment aggregators to securely execute financial settlements.
  • Business Transfers: If Trugift undergoes an organizational restructuring, merger, or acquisition, personal data may be transferred to the acquiring entity.
  • Legal & Statutory Compliance: We may disclose information if legally required to do so by government bodies, tax authorities (such as under the MSMED Act or GST laws), or law enforcement agencies.

4. DATA SECURITY AND RETENTION

  • Security Measures: We implement rigorous physical, technical, and administrative security protocols (such as SSL/TLS encryption during checkout and secure data transfers) to defend against unauthorized access, loss, or alteration.
  • Data Retention: We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, handle ongoing transactions, or comply with statutory financial, tax, and accounting requirements under Indian law.

5. YOUR LEGAL RIGHTS

Depending on your engagement with our platform, you hold the following rights regarding your personal data:

  • Right to Access & Rectification: You can review, update, or correct your identity, tax, delivery, or financial proof information directly through your dashboard.
  • Right to Erasure ("Right to be Forgotten"): You may request the deletion of your account and related data, subject to the resolution of any outstanding transactions, pending deliveries, or legally mandated tax holds.
  • Right to Withdraw Consent: You may withdraw consent for data processing (such as marketing newsletters) at any time via the unsubscribe links provided or by contacting us directly.

6. COOKIES AND TRACKING TECHNOLOGIES

Our Platform utilizes cookies and similar tracking technologies to recall your preferences, maintain your active shopping cart items, track analytics, and secure your session. You can configure your web browser to reject cookies, though doing so may prevent certain interactive elements of the Platform from functioning correctly.

7. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify or replace this Privacy Policy at any time. When updates are published, the "Last Updated" date at the top of the policy will be modified. We encourage you to review this policy periodically to stay informed about how we safeguard your data.

8. GRIEVANCE REDRESSAL & CONTACT INFORMATION

If you have questions regarding this Privacy Policy, wish to exercise your legal rights, or have a complaint regarding data handling, please contact our designated Grievance Officer: